Frequently Asked Questions
Got Questions? We've Got Answers!
How Can You Help Me?
WP Fiddly Bits offers busy people WordPress support packages created to take care of websites, ensure they run smoothly and to offer competitively priced development solutions. Simply put, instead of spending time and energy learning the technical side of a website and keeping it up to date, you hire us to take the hassle away for you, so you can get on with what you do best – running your business.
What Are the Differences Between the Three Support Packages?
Basic is a simple, no-frills solution where our team keep your website updated and running smoothly. No need to fear updating your theme or plugins as we do that for you and make sure your site doesn’t break! Premium includes Basic plus malware protection, website performance reports and an hour’s worth of tech support each month. Professional includes Basic, Premium plus monthly SEO fixes and two hours of development work each month.
How Much Tech Work Can You Do in an Hour?
More than you may think. Plenty of time to update banners, to add blog posts, connect up email software to change website colours and fonts – and everything in between. There are some ideas here and we proactively offer you cool services as long as you are a client. We keep a record of how much time we use so we can tell you accurately if we think we may need more than your packages usually allows.
I Can't See Exactly What I Need - What Can You Suggest?
Just drop us a quick email and we can take a look at what you need and advise you of the best course of action. We'll send you a competitive quote and information on next steps to get you fixed up.
My Website Sooooo slow/keeps being glitchy/isn't getting found online
When you're not sure what's going on with your website but pretty sure something's not right then we recommend you opt for a Website Detox. It's designed to look under the hood and uncover niggles which may be hindering your website performance.
What Happens if I'm on the Basic Package and I Need Some Development Work?
Any plan members can access our one-off job service. Just drop us a line with your requirements and we’ll give you a discounted quote as a current client. Remember, we’ve worked on hundreds of websites so we have a very good idea of how long or complicated a task is. You are in safe and fair hands.
If I Sign Up Am I Committed to a Fixed Contract?
Nope. our plans are created as monthly billing subscriptions so you are free to leave at anytime [although our clients tend to stay because of the peace of mind they get knowing their website is being looked after properly].
I Have More Than One Website. Can You Support Me?
Of course, just take out as many WordPress support packages as you need. Each package is good for one website. We discount multiple websites.
WHO WILL BE LOOKING AFTER MY WEBSITE? WHO WILL BE DOING THE WORK? I'VE GOT SECURITY CONCERNS.
We are not a marketplace where work is farmed out and we do not sub-contract to random freelancers. Everyone who works on your website is managed by us. Normally Alison or Jen will be your Account Manager with another team member, usually Verna or Gracey delivering your tech support.
I Need a New Website. Can You help?
We do a limited number of WordPress website builds each month through One Day Websites, our web creation division. We can also deliver a website refresh. Please get in touch to discuss what you are looking for.